This week, I asked a question of the Department for Work and Pensions regarding their communications with those who are disabled and vulnerable. I asked;
“What steps is the Department taking to ensure that all letters and communications it sends to disabled and vulnerable people are accessible and available in easy-read and alternative accessible formats”
Today I got my answer.
The DWP communications with customers in many formats; Braille, Large Print, interpreters, and home visits. They are always looking to improve their communications with customers, including the regular use of leaflets for those without access to computers.
The DWP asks its users what their preferred method of communication is, to meet their individual needs. More customer communications products in Easy Read will be made available in 2018.
This information is reassuring, but there is more to be done- and the DWP must come under continued scrutiny in the future to ensure it provides the best service possible.